About and FAQs

Established in 2025, the Empire Bay Company seeks to provide and distribute high-quality apparels, leather, lifestyle goods and militaria. We are based in Queens, NY with a workshop in Jakarta, Indonesia.

Below are some frequently-asked questions that we've answered. Please check back regularly, but feel free to contact us for any specific questions.

Where do you ship?

— We currently ship within the US and to Europe through Shopify. Indonesian customers may contact us at empirebaycompany@gmail.com, or through our social media.

What are your working hours?

— We are open every Sun - Thu, from 9 am - 12 pm Eastern Time during normal schedule. We ship, process or reply to inquiries during these hours.

Do you accept returns?

— As we are a small enterprise, to be eligible for returns, the item(s) must be in its original condition(s) and only after a careful inspection of the packaging(s). You can then contact us, and we will assist with the process. We reserve the right to limit returns and exchanges.