About and FAQs

Established in 2025, the Empire Bay Company seeks to provide and distribute high-quality apparels, leather, lifestyle goods and militaria. We are based in New York.

Below are some frequently-asked questions that we've answered. Please check back regularly, but feel free to contact us for any specific questions.

Do you ship to the United States/Indonesia?

— We currently ship our products to our US customers through Shopify. Indonesian customers may contact us at empirebaycompany@gmail.com, or through our social media.

Do you ship to the European Union/internationally?

— EU & International Customers: Orders may be subject to import VAT (17–27% depending on country) + carrier handling fees (approx. €5–20) collected upon delivery. These are not charged at checkout. No customs duties apply for orders under €150 (as of 2026). Please check with your local customs for details.

What are your working hours?

— We are open every Mon - Sat, from 9 am - 12 pm Eastern Time during normal schedule. We ship, process or reply to inquiries during these hours.

Do you accept returns?

— As we are a small enterprise, to be eligible for returns, the item(s) must be in its original condition(s) and only after a careful inspection of the packaging(s). You can then contact us, and we will assist with the process. We reserve the right to limit returns and exchanges.